Conditions of purchase

1. General information

The ownership of this website, triztriz.es (hereinafter Website) is held by:

  • CIF B56501638 Company name: TRIZTRIZ SL
  • Address: Valenzuela 6, 4D 28014, Madrid
  • Phone: +34 610 456 408
  • Email: pedidos@triztriz.es

This document (as well as the rest of the documents related to it) will regulate the conditions that govern the use of this Website triztriz.es and the purchase or acquisition of products offered therein (hereinafter, Conditions).

The aforementioned Conditions are included in the activity carried out by TRIZTRIZ SL on the Website, which are related to the services.

Before accessing, browsing and/or using this website, the User must read these Conditions, the Legal Notice, Cookies Policy, and the Privacy Policy of TRIZTRIZ SL.

In turn, the User, by using this Website and/or by requesting the purchase of a product, will be bound by the aforementioned conditions. If you do not agree with them, you should not use this Website.

These Conditions are subject to change. In any case, the User is responsible for consulting them each time he/she accesses, browses or uses the Website, and the Conditions in force at the time he/she requests any of the products offered shall apply. If the User has any questions about the Conditions, he/she may contact TRIZTRIZ SL, through any of the means provided above.

2. The user

Browsing, accessing and using the Website confers the status of user, and all the Conditions established in this document are accepted from the moment the corresponding navigation within the Website begins, as well as any subsequent modifications that may occur. All of this without prejudice to the application of the corresponding legal regulations applicable in each case.

The User assumes responsibility for the correct use of this Website. This responsibility shall include:

  1. Only use the Website to make legally valid inquiries, purchases and/or acquisitions.
  1. Do not make any type of false or fraudulent purchase and/or acquisition. If the purchase can be classified as such, it will be cancelled and the competent authorities will be informed.
  1. The contact information provided will be true and lawful, all based on our privacy policy.
  1. In any case, the User declares to be over eighteen (18) years of age and to have full legal capacity to enter into contracts through this Website. If the User is not of legal age, please do not proceed with the purchase of any of the products or services offered on this website.

The Website is primarily aimed at Users residing in Spain. TRIZTRIZ SL is therefore not responsible for the Website complying, in whole or in part, with the laws of other countries.

The User, at his/her discretion, may formalize with TRIZTRIZ SL the contract of sale of the desired products in Spanish/Castilian or in English.

3. Purchasing process

Users, who must be registered on the website, may select the contracted services on the Website using the established methods and methods. They must follow the online purchasing and/or acquisition procedure on triztriz.es during which various products may be selected and added to the shopping cart, basket or final purchase space.

As indicated, the user must register to formalize the purchase through the form enabled for this purpose.

In turn, the User must fill out, complete and check the information requested at each step, although, during the purchasing process, before making the payment, the purchase data can be modified.

The User will then receive an email confirming that TRIZTRIZ SL has received their order or purchase request, this message being the order confirmation. If applicable, they will also be informed by email when their order is being shipped.

The User acknowledges having knowledge, at the time of purchase, of certain specific conditions of sale that concern the product in question and that are displayed next to the service or, where applicable, image on this Website. The following serve as an illustrative example (in no case exhaustive) depending on the case:

  • Name
  • Price.
  • Amount.
  • Color.
  • Product Details.
  • Product Features.

Once the purchase procedure has been completed, the User agrees that the Website will generate an electronic invoice that will be sent to the User by email. The User acknowledges that placing the purchase order constitutes full and complete acceptance of the specific conditions of sale applicable to each case.

Communications, purchase orders and payments involved in transactions carried out on the Website may be archived and kept in the computerized records of TRIZTRIZ SL in order to build a means of proof of the transactions, respecting the reasonable conditions of security, laws and regulations in force that apply to it (in particular, the GDPR, the LOPD — GDD and the LSSI-CE), all in compliance with the privacy policy of our website.

4. Availability

All purchase orders received by TRIZTRIZ SL through the Website are subject to product availability and/or force majeure (as detailed in clause nine -9- of these Conditions) affecting the supply of the same. If difficulties arise regarding availability, TRIZTRIZ SL undertakes to contact the User and refund any amount that may have been paid as an amount. This will also apply in cases where the provision of a service becomes unfeasible.

5. Payment method and prices

The prices shown on the Website are final and include taxes, especially those relating to VAT in Spain and/or its equivalents abroad, unless otherwise indicated or another circumstance is legally applicable.

Under no circumstances will the Website automatically add additional costs to the price of a product, but only those that the User has freely and voluntarily selected and chosen. Even so, prices may change at any time, but possible changes will not affect orders with respect to users who have already received an order confirmation.

Regarding payment methods, these will be: credit/debit card or PayPal.

Credit/debit cards will be subject to verification and authorization by the issuing bank entities. If said entity does not authorize the payment, TRIZTRIZ SL will not be responsible for any delay or lack of delivery and will not be able to formalize any contract with the User.

Once TRIZTRIZ SL receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The card will be charged at the time the User is sent the confirmation of the shipment and/or confirmation of the service provided in the manner and, where applicable, at the established place. In any case, the User confirms that the payment method is his/hers.

In Spanish territory, in accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery will be deemed to be located in the territory of application of Spanish VAT. The applicable VAT rate will be the one legally in force at any given time based on the specific item in question.

Shipping will be carried out after receipt of payment. Products purchased from TRIZTRIZ SL are supplied both in Spain and internationally. The products will be sent to the delivery address indicated during the order.

6. Delivery and shipping

The indicated deadlines are indicative and correspond to the time that TRIZTRIZ SL takes to manufacture the products. However, TRIZTRIZ SL will deliver within a maximum period of fifteen (15) days.

The purchased products will be delivered to the person and address indicated in the order. By default, invoices will NOT be sent with the order. If the customer wishes the invoice to be sent to the indicated email address, they must request it by email to pedidos@triztriz.es

Shipping to private customers is free for orders over one hundred and fifty (150) euros (€) in the European Union.

For shipments of less than one hundred and fifty (150) euros (€) in the European Union or orders outside the European Union, the following amounts will be charged:

  • Peninsula: €6.95
  • Balearic Islands: €15
  • EU: 11,75€
  • USA: €39.45

Shipping will be carried out in Spain by Correos and outside Spain by UPS, as logistics companies. For this reason, TRIZTRIZ SL must share your personal data that is essential for the delivery of the products purchased through its website.

On Saturdays, Sundays and regional and/or national holidays, orders will not be shipped or delivered. However, any delay will not imply cancellation of the order or any compensation.

Shipping costs are reflected in the shopping cart independently of the products or services requested, and will be informed prior to formalizing the order. As previously stated, the amount of shipping costs will vary depending on the size and/or weight of the product(s) purchased through this website.

An order is considered delivered at the moment the carrier delivers the package to the User or it is delivered to our physical store and the User signs the delivery receipt document.

It is the customer's responsibility to check the condition of the merchandise upon receipt and to indicate any anomalies on the delivery receipt.

7. Technical means to correct errors

Users are hereby informed that if they detect that an error has occurred when entering the data required to process their purchase request on the Website, they may modify the data by contacting TRIZTRIZ SL through the contact spaces provided on the Website and, where applicable, through those provided for contacting customer service, and/or using the contact details provided in the first clause of this page (General Information).

Likewise, the User is referred to consult the Legal Notice and Privacy Policy to gather more information on how to exercise their right to rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and the free circulation of these data (hereinafter RGPD), as well as Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (hereinafter LOPD - GDD).

8. Returns

In cases where the User purchases products through the Website, he/she has a series of rights, as listed and described below:

A. Right of Withdrawal

The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within a period of fourteen (14) calendar days without the need for justification. This withdrawal period will expire fourteen (14) calendar days after the day that the User or a third party authorized by the User, other than the carrier, ordered the provision of the services purchased on the TRIZTRIZ SL Website, or in the event that the goods that make up your order are delivered separately, fourteen (14) calendar days after the day that the User or a third party authorized by the User, other than the carrier, acquired material possession of the last of those goods that made up the same purchase order.

This right of withdrawal will apply to the user as long as none of the exceptions established in article 103 of the General Law for the Defense of Consumers and Users apply.

If you wish to exercise your right of withdrawal, you must contact us using the contact details provided in the first clause, and you may use the annex for exercising your right of withdrawal.

Alternatively, in the event of problems with products or services purchased on this website, the user or customer may submit a claim through the European Union dispute resolution platform here. However, TRIZTRIZ SL reserves the right to refuse to accept the claim submitted through the platform.

B. Return of deficient, insufficient or defective products or services or shipping error

These are all cases in which the User considers that, at the time of delivery, the product does not comply with the provisions of the contract or purchase order, and that, therefore, he/she must contact TRIZTRIZ SL immediately and inform it of the existing nonconformity (defect/error) by emailing pedidos@triztriz.es

The User will then be informed on how to proceed with the restitution of the services, and these, once received, will be examined and the User will be informed, within a reasonable period of time, whether a refund or, where appropriate, a replacement is appropriate.

The amount paid for defective or insufficient products or services that are returned due to a defect, when it actually exists, will be fully refunded, including delivery costs and any costs that the User may have incurred. In the event that there are no faults or defects, the User will be reimbursed for the initial shipping costs, but not the return costs, that is, the cost that the User has incurred in sending their product to our stores.

3. Cancellations

The user has the possibility of cancelling the order placed prior to its shipment and provided that the purchased product has not started production, by writing to the email address triztriz.es

4. Warranties

The User, as a consumer and User, enjoys guarantees on the products that he/she may acquire through this Website, in the terms legally established for each type of product and according to its nature.

In this sense, it is understood that the products comply with the contract provided that: (1) they conform to the description made by TRIZTRIZ SL and possess the qualities presented therein; (2) they are suitable for the uses to which products of the same type are ordinarily intended; and (3) they present the quality and performance that are usual for a product of the same type and that are fundamentally expected of it.

The product warranty covers only original factory defects and therefore does not cover defects that occur when or after the product's function and appearance are modified, such as rebuilding, upgrading or other configuration of the product. Your order confirmation is valid as proof of warranty.

When this is not the case for products delivered to the User, the User must proceed as indicated in the section Return of defective products or shipping errors as soon as possible after detecting the defect. The User has a two (2) year right to make a claim for products purchased on this Website.

TRIZTRIZ SL is responsible for the costs of returning approved claims. Any claim filed by the User will be resolved within a maximum of fourteen (14) days from the date of knowledge of the claim. However, this period may be exceeded based on the complexity of the claim.

Likewise, TRIZTRIZ SL reserves the right to deny the claim if it is proven that the purchased product is not defective under current consumer and user regulations.

However, some of the products sold on the Website may have non-homogeneous characteristics provided that these derive from the type of material with which they have been manufactured, and which will therefore form part of the individual appearance of the product, and therefore not be considered a defect.


9. Disclaimer of liability

Unless otherwise provided by law, TRIZTRIZ SL will not accept any liability for the following losses, regardless of their origin:

  • Any losses that were not attributable to any breach on your part.
  • Business losses (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure).
  • Any other indirect loss that was not reasonably foreseeable by both parties at the time the contract of sale of the products or services was entered into between both parties.

Likewise, TRIZTRIZ SL also limits its liability in the following cases:

  • TRIZTRIZ SL, applies all measures concerning providing a display as close as possible to the representation of the products, even using generic images extracted from an image bank with professional models of the products or services that are deficient or insufficient on the Website, however it is not responsible for the minimal differences or inaccuracies that may exist due to lack of screen resolution, or problems with the browser used or others of this nature.
  • Technical failures that, due to fortuitous or other causes, prevent the normal operation of the service via the Internet.
  • Lack of availability of the Website for maintenance or other reasons, which prevents the availability of the service. TRIZTRIZ SL makes every effort to carry out the purchase, payment and shipping/delivery process of the products; however, it is exempt from liability for causes that are not attributable to it, such as unforeseeable events or force majeure.
  • In general, TRIZTRIZ SL will not be liable for any failure or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond our reasonable control, that is, due to force majeure, and this may include, but is not limited to:
    1. Strikes, lockouts or other protest measures.
    2. Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparation for war.
    3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
    4. Inability to use trains, boats, planes, motor vehicles or other means of transport, whether public or private.
    5. Inability to use public or private telecommunications systems.
    6. Acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and TRIZTRIZ SL will have an extension in the period to comply with them for a period of time equal to the duration of the cause of force majeure. TRIZTRIZ SL will use all reasonable means to find a solution that allows us to comply with our obligations despite the cause of force majeure.

10. Written communications and notifications

By using this Website, the User accepts that most communications with TRIZTRIZ SL will be electronic (email, notices published on the Website and other means such as calls through mobile phone numbers).

For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that TRIZTRIZ SL sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.

The User may send notifications and/or communicate with TRIZTRIZ SL through the contact details provided in these Conditions and, where applicable, through the contact spaces on the Website.

Likewise, unless otherwise stipulated, TRIZTRIZ SL may contact and/or notify the User by email and/or at the telephone number provided when registering as a customer or at the postal address provided.


11. Resignation

No waiver by TRIZTRIZ SL of any specific right or legal action or failure by TRIZTRIZ SL to require strict compliance by the User of any of its obligations shall constitute a waiver of any other rights or actions arising from a contract or the Conditions, nor shall it exonerate the User from compliance with its obligations.

No waiver by TRIZTRIZ SL of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and is formalized and communicated to the User in writing.

12. Nullity

If any of these Conditions were declared null and void by a final decision issued by a competent authority, the remaining clauses will remain in force, without being affected by said declaration of nullity.

13. Complete Agreement

These Conditions and any document expressly referred to herein constitute the entire agreement between the User and TRIZTRIZ SL in relation to the object of sale and replace any other previous agreement, pact or promise agreed verbally or in writing by the same parties.

The User and TRIZTRIZ SL acknowledge having agreed to enter into a contract without having relied on any statement or promise made by the other party, except for that which is expressly mentioned in these Conditions.

14. Data protection

Any personal information or data that the User provides to TRIZTRIZ SL during a transaction on the Website will be processed in accordance with the provisions of the Privacy Policy. By accessing, browsing and/or using the Website, the User consents to the processing of such information and data and declares that all information or data provided is true.

15. Applicable legislation and jurisdiction

Access, navigation and/or use of this Website and the contracts for the purchase of products or services through it shall be governed by Spanish law.

Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between TRIZTRIZ SL and the User, will be subject to the jurisdiction of the Spanish courts and tribunals. TRIZTRIZ SL and the user agree to submit any disputes that may arise in relation to the contracting of products or services subject to these General Conditions, to the Courts and Tribunals of the User's domicile.


16. Complaints and claims

The User may send TRIZTRIZ SL their complaints, claims or any other comments they wish to make through the contact details provided at the beginning of these Conditions (General Information).

In addition, TRIZTRIZ SL has official complaint forms available to consumers and users, which they can request from TRIZTRIZ SL at any time, using the contact information provided at the beginning of these Conditions.


17. General Information

Likewise, if a dispute arises from the conclusion of this purchase contract between TRIZTRIZ SL and the User, the User as a consumer may request an extrajudicial solution to disputes, in accordance with Regulation EU N* 524/2013 of the European Parliament and of the Council, of May 21, 2013, on the resolution of online disputes in consumer matters. You can access this method through the website: http://ec.europa.eu/consumers/odr/