Exchanges and returns

How do I return my purchase?

You have 14 days from the date of delivery of your order to return your purchase. Items must be in perfect condition and with all labels attached.

To return your items, you must send an email to pedidos@triztriz.es. With all this information we can send you a label for your return.

Once we have received your package, it may take up to 5 days to process your return. Once your return has been processed, you will receive your refund within 2-5 business days. You will receive an email confirming both receipt and refund of your package.

How can I make a change?

To exchange a product, you must send an email to pedidos@triztriz.es with the details of your purchase and the product for which you want to exchange it.